Assure Dialysis Services is a venture providing dialysis care for the patients of the Queen Elizabeth Hospital Birmingham (QEHB) and we therefore have an extensive partnership with University Hospitals Birmingham NHS Foundation Trust, which manages QEHB.
To deliver the best in dialysis care.
We are transparent in all that we do, communicating openly and honestly and involving patients and staff in decision making. We have clear, ethical processes to support our delivery of care and we empower staff and patients to question us.
We take responsibility as individuals and as an organisation to do our best. We challenge poor performance, encourage colleagues to go the ‘extra mile’ and welcome those eager to deliver the highest standards.
We aim to deliver excellence in patient care through continually trying to improve clinical practice. We invest in research, technology, training and support. We encourage creativity and as a team, continually challenge ourselves to find better ways of working.
We demonstrate respect through delivering high quality, dignified care to our patients and their relatives. We respect their views and needs regardless of their background, beliefs, age, gender, ability or sexuality and we act appropriately to foster good relationships. We are courteous, knowledgeable and take pride in caring for others.
We work in partnership with patients and carers, other healthcare providers, social care services, community-based support groups and charities to provide safe, appropriate care. We work together to train and support patients and their carers, to enable them to take an active role in their treatment. We educate those directly involved in the patient’s care pathway to ensure the patient receives the best dialysis care.
Excellent care is a two-way relationship built upon a foundation of trust between healthcare professionals and their patients. The Assure Promise is an agreement between the patient and us that sets out the ways in which we will contribute to delivering the best dialysis care.
Smethwick Dialysis Centre (SDC) is a satellite dialysis unit of the Queen Elizabeth Hospital Birmingham. It functions like all other satellite units and a QEHB consultant manages patient care alongside the staff at Smethwick Dialysis Centre.
For further details on the SDC, please see the information for patients section.
© 2014 – 2017 Assure Dialysis Services